Skip to main content

Privacy Policy

Zoren Realty (hereinafter, the "Responsible") , domiciled in Tulum, Quintana Roo, Mexico, is responsible for the processing of your personal data in accordance with the provisions of the Federal Law on the Protection of Personal Data in Possession of Individuals and other applicable regulations.

1. Personal data we collect

We may collect the following personal data directly (when you provide it to us) or indirectly (through sources permitted by law):

  • Identification data: name, surname.
  • Contact details: phone, WhatsApp, email, city and country of residence.
  • Data related to your investment profile or real estate interest: area of interest, property type, budget range, investment deadlines and targets.
  • Browsing data: IP address, device type, browser, pages visited and time spent (through cookies and similar technologies).

We do not collect sensitive personal data (health, religion, ideology, etc.)

2. Purposes of processing

The personal data we collect will be used for the following:

Primary purposes (necessary):

  • Respond to your requests for information about property and real estate developments.
  • Schedule and manage video calls or in-person appointments.
  • Send you technical data sheets, brochures and documentation related to the properties of your interest.
  • Develop personalized real estate investment proposals.
  • Commercially track your inquiries, whether by email, phone or messaging apps (such as WhatsApp).

Secondary purposes (optional):

  • Send you commercial communications, real estate news and educational content related to investment in the Mexican Caribbean.
  • Invite you to events, webinars or presentations of new developments.
  • Conduct satisfaction surveys and improve our services.

If you do not want your personal data to be processed for secondary purposes, you can express this by sending an email to contact@zorenrealty.com indicating in the subject "Limitation of data use".

3. Basis of processing and consent

The processing of your data is carried out:

  • Because it is necessary to fulfill the relationship you request when contacting us.
  • With your consent, by voluntarily providing us with your data via our forms, appointment calendars, email or WhatsApp.
  • In some cases, for the legitimate interest of the Data Controller for purposes of security, service improvement and statistical analysis, always respecting your rights.

4. Transfers of personal data

We may share your personal data with:

  • Technology service providers (hosting, email, dating platforms, CRM) that support us in operating our website and contact systems.
  • Developers or business partners, only when necessary to send you detailed information about a real estate project that you have requested.

In all cases, we require such third parties to maintain the confidentiality of your data and adopt appropriate security measures. We do not transfer data that requires your additional consent, unless permitted or required by law.

5. ARCO rights and the means to exercise them

You have the right to:

  • Access your personal data in our possession.
  • Rectify them if they are inaccurate or incomplete.
  • Cancel them when you consider that they are not required for the purposes indicated, or oppose their processing.
  • Object to processing for specific purposes (e.g. promotional purposes).

To exercise your ARCO rights or revoke your consent, you can send a request to the email address:
contact@zorenrealty.com

The application must include:

  • Full name and means of contact to communicate the response.
  • Copy of an official identification (INE or passport) or, if applicable, power of attorney certifying the representation.
  • Clear description of the data to which you wish to exercise any right.
  • Any element that facilitates the localization of your data.

We will respond within 20 business days of receiving your request.

If you believe that your data protection right has been violated, you can go to the National Institute for Transparency, Access to Information and Personal Data Protection (INAI).

6. Use of cookies and similar technologies

We use cookies and similar technologies on our website to:

  • Better browsing experience.
  • Analyze site traffic and performance.
  • Remember your language preferences.
  • Measure the effectiveness of our digital campaigns.

You can disable cookies from your browser settings. However, by doing so, some features of the site may not function properly.

7. Security measures

We implement reasonable administrative, technical and physical measures to protect your personal data against damage, loss, alteration, destruction or unauthorized use. However, no system is 100% secure, so we cannot guarantee the absolute security of information.

8. Data retention

We will retain your personal data only for as long as is necessary to fulfill the purposes described in this Privacy Notice and in accordance with the periods required by applicable law.

9. Changes to the Privacy Notice

We reserve the right to modify or update this Privacy Notice at any time. Updated versions will be available on our website in the section Privacy Policy.

Last updated date is: 01 / Jan / 2026.